What is the Store's Relationship with the Amish?
Customers frequently have questions about our furniture builders and our relationship to them and to other Amish furniture stores. Since you’ve found our store’s website and blog, it’s probably pretty obvious to you that our store is not staffed or owned by Amish people.
Very simply put, we are retailers. We buy products from a variety of Amish-owned furniture shops. Our builders are all located in Homes County, Ohio. The furniture builders in Ohio work a little differently than builders in other communities like Smicksburg or Lancaster. The Ohio builders usually do not sell directly to the general public. Instead, they partner with retail stores like ours. Some of their retail partners are Amish-owned stores, and some of their retail partners carry primarily conventional furniture brands, including imported brands, with a few Amish brands mixed in. The Amish Home at the Galleria at Pittsburgh Mills is not an Amish-owned store, and we only carry Amish furniture brands.
It is also important to understand that we are an independent store, not affiliated with any other Amish furniture store or website. While we are always happy to research any request, we cannot promise to offer the same options or pricing as a different store. There are very many Amish furniture builders, and you shouldn’t expect that what you see at another store or website is the same as what we offer. A lot of builders offer similar styles, but we have carefully chosen our craftsmen based on the quality of their construction.
Every year, our team travels to Millersburg to attend the Ohio Hardwood Furniture Market to see the newest styles and finishes, visit with our builders, and meet potential new craftsmen. Usually on this trip, we also visit at least one shop. Much like a conventional store visiting High Point in North Carolina, we use this trip to make decisions on our newest showroom displays. Many people don’t realize that our store buys and owns all of the furniture that is on display in our showroom. The 60-120 day lead time applies to our showroom displays just the same as customer orders.
Altogether, our store works with about 35 different Amish families, including our craftsmen and finish shops. When a customer places an order than involves more than one Amish company, our store coordinates all builders and designates one finish shop for uniform stain application. We also handle all coordination between our Amish partners, our truck drivers, and the delivery crew. Our store manages any service issues including warranty and complaints. Sometimes people ask if they can talk to our builders to ask questions or haggle on a price. Our builders do not work with the general public and do not handle customer disputes or negotiations.
Our website and showroom have a large selection of what we consider the best-quality Amish furniture available. Contact us with any questions or requests for quotes.